Request Deletion of Your Xuxly Account
Version 2026-10-24. Effective October 24, 2026.
Operator: Nomenas Digital LLC. Privacy contact: legal@xuxly.com.
How to request deletion
Use the Account deletion control in Xuxly account settings, or email legal@xuxly.com with the subject "Xuxly account deletion", your Account email or public ID, and a clear request to delete the Account. Accounts with a password confirm it; Google-only accounts can request a short-lived code sent to their verified email instead. The external email route is available without installing the app or creating a new Account. We may require proportionate verification to protect the Account. Do not send your password.
What happens first
The account request hides your listener profile immediately and records a 30-day period during which you may cancel the request. Repeating a pending request does not restart the clock. Profile hiding is not the same as final deletion. Creators explicitly choose to keep their music available, or also request its withdrawal after 30 days. Keeping it leaves the catalogue available after account deletion. Choosing withdrawal creates separate notices with a 30-day deadline; it does not immediately hide music or delete catalogue files. Cancelling the account request cancels its linked, still-pending notices. Radio removal remains subject to its separate agreement. A copyright claim requiring prompt action is not delayed by either period.
What will be removed or retained
If you do not cancel during the 30-day period, Nomenas completes the verified request through its account process or a tracked manual process. We delete or anonymize ordinary account and profile data that is no longer needed, while retaining only information reasonably necessary for surviving licenses, security, fraud prevention, legal obligations, disputes, and restricted backup rotation. A shorter mandatory legal deadline controls where applicable.
The tracked completion process removes the account/profile, online library, playback history, personal listening records, preferences, notifications, browser/app sessions, linked sign-in identity and applicable personal profile/playlist images. A failed image or delivery-cache cleanup remains pending until it can be retried successfully. Relevant agreement acceptances, rights evidence, payment records, copyright notices, security incidents and legal-hold records may need restricted retention with an individually recorded basis and review date. The Privacy Policy describes those exceptions and backup handling.
Subscriptions: account deletion does not itself cancel a Google Play or Stripe subscription. Cancel or manage it with the provider before closing the account, or contact support for help. A deletion request does not require a new purchase.
An applicable statutory deadline takes priority over a voluntary recovery period. We will not require you to abandon a legal deletion right to use this request route.
Your device files
Nomenas does not remotely delete ordinary music files from your device. Account deletion does not itself revoke a lawfully granted personal Download License. App-private downloads and local lists may be lost if you clear app data, uninstall the app, or replace or reset your device. A copy saved elsewhere on the device is separate from your online Account.
Confirmation and questions
Contact legal@xuxly.com about a pending request, correction, or privacy appeal. Refer to the Privacy Policy for applicable rights and exceptions.